Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how 5gjl Casino ("5gjl," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the 5gjl website located at https://5gjl.net and all associated services, features, and content (collectively, the "Platform").

By registering an account, logging in, or otherwise using the 5gjl Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

5gjl Casino is the data controller responsible for your personal information collected through the Platform. As data controller, 5gjl determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy law.

Our designated Data Protection Officer (DPO) can be reached at the contact details provided in Section 14 of this Policy. The DPO is responsible for overseeing 5gjl's data protection strategy and ensuring compliance with the Data Privacy Act of 2012.

3. Personal Data We Collect

5gjl collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Philippine mobile number;
• Email address;
• Residential address (province, city, barangay);
• Government-issued ID type and number (for KYC verification).

3.2 Financial Data

• GCash or Maya (PayMaya) account number linked to your profile;
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank);
• Debit card details (card number is tokenized and never stored in plain text);
• Transaction history including deposits, withdrawals, and bonus activity.

3.3 Gaming & Behavioral Data

• Game session logs, bet amounts, win/loss records, and game preferences;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests);
• Login timestamps, session durations, and device information.

3.4 Technical Data

• IP address and approximate geolocation;
• Browser type and version;
• Operating system and device type;
• Referring URL and pages visited on the Platform;
• Cookie identifiers and similar tracking technologies (see Section 10).

3.5 Communications Data

• Records of your communications with our support team via live chat or email;
• Feedback, survey responses, and promotional opt-in preferences.

4. How We Collect Your Data

5gjl collects personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and behavioral data collected automatically as you use the Platform, including through cookies, log files, and analytics tools;
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, Maya, and banking partners; fraud detection signals from security service providers.

5. Purposes of Processing

5gjl processes your personal data for the following specific, legitimate purposes:

6. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, 5gjl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing, game provision);
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AML obligations under Republic Act No. 9160, and tax reporting requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent that you may withdraw at any time.

7. Data Sharing & Disclosure

5gjl does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

• Service providers: KYC and identity verification providers, payment processors (GCash, Maya, banking partners), game software suppliers, cloud hosting providers, and customer support platform vendors — all bound by data processing agreements that restrict their use of your data;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order;
• Fraud and security partners: Third-party fraud detection and cybersecurity services used to protect the Platform and its users;
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy;
• With your consent: Any other sharing that you have explicitly authorized.

All third-party service providers engaged by 5gjl are contractually required to implement appropriate technical and organizational security measures and to process your data only for the purposes specified by 5gjl.

8. Data Retention

5gjl retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for five (5) years following account closure or the completion of the relevant transaction;
• Support communications: Retained for two (2) years from the date of the last interaction;
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 5gjl's data disposal procedures.

9. Security Measures

5gjl implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption at rest for all sensitive data stored on our servers;
• Tokenization of payment card details — raw card numbers are never stored;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments by independent security firms;
• Multi-factor authentication (MFA) for all internal administrative systems;
• 24/7 security monitoring and intrusion detection systems.

While 5gjl takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5gjl will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with NPC Circular 16-03.

10. Cookies & Tracking Technologies

The 5gjl Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform performance. The types of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming tool configurations;
• Analytics cookies: Collect anonymized data about how players use the Platform, which pages are visited most, and where errors occur. This data helps us improve the Platform experience;
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content within the Platform.

You can manage your cookie preferences at any time through your browser settings or the cookie preference center available on the Platform. Disabling non-essential cookies will not affect your ability to play games or access your account.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5gjl Casino:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

12. Minors & Age Restriction

The 5gjl Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.

If 5gjl becomes aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately at the details provided in Section 14.

We strongly recommend that account holders with minors in their household activate parental control software on shared devices to prevent unauthorized access to the 5gjl Platform.

13. Changes to This Privacy Policy

5gjl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will:

• Post the updated Policy on this page with a revised "Last Updated" date;
• Notify registered players via the mobile number or email address on file at least seven (7) days before the changes take effect;
• Display a prominent notice on the Platform for a period of not less than fourteen (14) days following the update.

Your continued use of the 5gjl Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may request account closure by contacting our support team.

14. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5gjl Casino, please contact our Data Protection Officer:

• Email: privacy@5gjl.net
• General Support: support@5gjl.net
• Live Chat: Available 24/7 via the Platform
• Response Time: Within 15 business days for formal data privacy requests

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact support directly.